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AKI has developed a virtual motor insurance certificate and has commenced roll out to the industry.

Insurance companies have a dedicated platform known as the AKI Vehicle Insurance Certificate (VIC) Issuance from where they will be able to conveniently order, generate and distribute the virtual certificate to their customers.

The current (hard copy) certificates will be progressively phased out before fully transitioning to the virtual certificates.   

All other process such as valuation and claims processing will not be affected.

Once a customer receives the virtual motor insurance certificate, they will print it in colour and display the certificate as required by law. This is similar to the driver’s license procedure.

Customers will be able to query and verify the status of their insurance by dialling *352# or via the AKI Vehicle Insurance Certificate (AKI VIC) app available for both Android and IOS devices. The verification will provide information on the insuring company; the vehicle details; start and end date of the insurance; and the status, whether genuine or fake.

The virtual motor insurance certificate appearance and details will remain the same as the certificate currently in use. The only difference will be the mode of transmission to the consumer which will be via digital channels such as e-mail.


Why the change?
This shift to virtual certificates will help curb motor insurance fraud by ensuring that only one motor insurance certificate is issued per vehicle. Cases of double insurance, fake certificates and stolen insurance certificates will be eliminated. The virtual certificates will save insurance companies the cost of physically delivering the certificates to their customers. This will also hasten the issuance process.  

Customers on the other hand will be able to conveniently get their motor insurance certificates from wherever they are and at any time.

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Mimosa Road, Muchai Drive,
Off Ngong Road,
P. O. Box 45338 – 00200
Nairobi; Kenya
+254 0722-204-149 +254 0733-610-325
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